Privacy policy
Privacy Policy
Talk Bubble - Marja Elana Tan Guinoo (org. no. 934 807 448) is responsible for the storage and processing of the following personal data:
Personal Data Collected:
- Clients
- Contact persons for customers and suppliers
Activities Involving the Storage of Data:
- Registration of new clients
- Client notes related to consultations
- Appointment dates and times
- Processing of payments
Personal Information Processed and Stored:
- General personal information (e.g., name, date of birth)
- Contact details (e.g., email, phone number)
- Payment processing information (e.g., address)
- Optional: Name and contact details of next of kin (if provided by the client)
Legal Basis for Data Storage:
The storage and processing of personal data are based on the following legal grounds:
- To fulfill contractual agreements with clients
- Explicit consent
- Compliance with legal obligations (e.g., statutory rules for accounting purposes)
- To safeguard the company’s legitimate interests (e.g., defending legal claims)
Note: Names and contact information of a relative or other contact person, when provided by the client, are stored solely for the purpose of notifying the contact in case of a sudden illness during a session. This information is not used for any other purpose.
Rights of Individuals (Clients):
Clients may, at any time:
- Withdraw consent for treatment activities based on consent
- Access their personal data, including session notes and other related information
- Update their personal information
- Request the deletion of their personal data
- Terminate the contractual relationship
Data Storage Duration:
Personal data is stored only for as long as necessary to fulfill the processing purposes. Data is deleted when the contractual relationship ends, unless otherwise explicitly agreed. Some statutory obligations (e.g., for accounting purposes) may require the data to be stored for a longer period. Data may also be retained to protect the company’s legitimate interests, such as for legal claims.
Data Protection:
The protection of personal data is a priority. Measures are implemented to ensure that personal data is protected from accidental changes, deletions, or unauthorized disclosure.
Information Security:
The company ensures that personal data is secure and protected from unauthorized access, alteration, or loss.
Transfer of Personal Data:
Talk Bubble - Marja Elana Tan Guinoo may disclose personal information (such as name, email, telephone number, and address) to data processors who provide services to the company. These processors will only use the data for the intended purposes. Personal data will be disclosed to authorities only in accordance with the law. Any other data sharing will occur only after written consent from the individual.
Data Processors Used:
- Fiken: For accounting, tax purposes, payment processing, and invoices.
- Setmore Booking: For customer registration, online appointment bookings, and storing client contact information and session notes.
- Whereby: For online therapy sessions.
- DocuSeal: For contract management and consent.
Use of Cookies:
The company’s website uses only essential cookies, which are necessary for the functioning of the website. These cookies do not require consent under GDPR.
Right of Appeal:
If you believe the processing of your personal data violates relevant privacy laws, you have the right to submit a written complaint to the company, the Data Inspectorate, or another relevant supervisory authority.
Contact Information:
For inquiries or concerns, feel free to contact Marja at
Email: marja@talkbubble.no